Our Commitment to our Donors
Boys & Girls Clubs of Delaware (BGCDE) believes in safeguarding personal information and ensuring that privacy is respected and protected for donors, local Boys & Girls Clubs, all youth, volunteers, vendors and members of the Alumni & Friends Association. We will use personal information to keep donors, friends, vendors, volunteers and alumni informed of our activities including our programs, special events and funding needs. We respect all requests to remain anonymous. We will always provide an “opt-out” procedure for donors and others who receive such materials to request that their names be deleted from similar mailings, phone calls, faxes or electronic communications in the future. Donors, friends, volunteers and alumni may contact BGCDE at any time and we will gladly accommodate your preferences. Individuals may choose to opt out of electronic communication including emails and faxes. Individuals may also request that their record be flagged as “Do Not Call”. BGCDE will honor all or a combination of these “opt out” preferences.
- BGCDE will not sell, trade, rent or exchange its donor list and donor’s personal information with any other organization.
- BGCDE will not sell, trade, rent or exchange any donor lists from any Boys & Girls Clubs.
- From time to time BGCDE will share donor or prospective donor information with Clubs to ensure collaborative efforts.
- BGCDE never sends out mailings on behalf of other organizations.
- BGCDE expects vendors to uphold privacy guidelines. If data is shared, a Non-Disclosure Agreement will be entered into with the vendor and the sharing of data is prevented by contract stipulations that are present in contacts between BGCA and our vendors.
Collection of Data
BGCDE collects personal data through event registration, email subscription, online donation services, postal mail, wire transfer, phone and other electronic means. We only collect this information when users submit it voluntarily or through the public domain. If a user prefers not to submit such information online, they may contact BGCDE to determine an appropriate channel to transmit this information.
- From these services, we may collect a person’s first name, last name, email address, company, position, secondary email address, address, city, state, zip code, and phone numbers (home, work, or mobile). We may collect event-specific information pertaining to a person’s attendance, meal preferences and guests. We may collect the provided name and email of a spouse, contributor or foundation to facilitate the recognition for a gift. This confidential information is kept on file for IRS purposes.
Boys & Girls Clubs of Delaware669 S. Union Street
669 S. Union Street
Wilmington, DE 19805
- BGCDE will maintain an electronic record in our database of all requests for discontinuance of contacts. Oral requests will be recorded in writing by BGCDE staff and will then be permanently recorded in the electronic donor database.
Storage of Data
- Donor information is maintained in a password protected, secured database. Only authorized personnel have access to this information and only for appropriate business purposes. This information is shared with board members and authorized staff, only on a confidential and need-to-know basis.
On line Security and Enforcement
- IP addresses – BGCDE may also collect IP addresses, domain names, and similar items regarding users of this site to measure the number of visits, pages visited, average time spent on this site, and similar items. BGCA may also use your IP address to diagnose problems with our server, to administer our website and for statistical metrics used to track website visitor traffic.
- Credit Cards – BGCDE is compliant with The Payment Card Industry Data Security Standard (PCI DSS). This is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially this includes any merchant that has a Merchant ID (MID).
- The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The BGCDE finance department manually processes credit card refunds. At all times efforts are made to protect card numbers.
- The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB). It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI council. A copy of the PCI DSS is available here.
- BGCDE does not store credit card numbers.
- Credit card refunds are processed under strict guidelines.
- BGCDE publishes a list of the names of donors over a designated amount in an annual report. Options for anonymous giving and “opt-out” selections are available. Please contact BGCDE for these requests.
BOYS & GIRLS CLUB /YOUTH INFORMATION
Any data maintained by BGCDE related to local Boys & Girls Club affiliates is considered confidential and proprietary and will not be shared with third parties without permission. BGCDE follows the standards set forth above to protect any data received as a result of dues or other payments to BGCDE.
BGCDE protects any child data in compliance with the Children’s Online Privacy Protection Act of 1998. BGCDE does not intend to collect personal information from children under the age of 13. While we encourage children to visit our site and learn more about our programs, we recommend, however, that parents approve and closely supervise the activity of their children at this and all other online sites. We urge children to check with their parents before entering information on any website and we urge parents to discuss with their children restrictions regarding the online release of personal information to anyone they don’t know.
Release of Information
- BGCDE will not use pictures or names without a signed consent form.
- BGCDE currently requires a signed parental/guardian release when utilizing kid’s stories for fundraising or marketing.
- BGCDE may use the story of a child and use a fictitious name to protect their privacy.
Event attendee’s information
- BGCDE may utilize a system to collect information about guests that are seated at event tables. This information may include name, email, company and address.
- Guests may follow the “opt-out” options outlined in this policy.
PRIVACY ENFORCEMENT WITH VENDORS
- If data is shared, a Non-Disclosure Agreement will be entered into with the vendor and the sharing of data is prevented by contract stipulations that are present in contacts between BGCDE and our vendors. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.
- BGCDE may also occasionally ask users to complete surveys for research purposes. There also may be services on our website that require you to fill out an online form or send BGCDE an e-mail message in order to utilize these services. BGCDE collects any information that you provide in such circumstances, including any personal information.
PRIVACY ENFORCEMENT WITH CORPORATIONS/EMPLOYEE GIVING
- Some corporations support BGCDE through employee giving programs and campaigns. Generally these are managed by the corporation and are processed through payroll deduction.
- BGCDE seeks permission from the corporation before adding any employees to the BGCDE database.
- BGCDE may share cumulative giving totals, but will not share individual donor/employee names.
- Employees may participate in matching gift programs with their employers. Matching gift requests are sent to the corporation for processing with the knowledge of the employee and the appropriate paperwork.
EMPLOYEE AND VOLUNTEER PRIVACY
- The BGCDE Human Resources department ensures that all documents and paperwork that contain personal information, including social security numbers are protected at all times. The primary storage area for all personnel records is a confidential file room which is located in the BGCDE Human Resources department. This room also has a confidential fax and is only accessible by BGCDE HR staff.
- All BGCDE Trustees and Board Members have annual background checks that are processed by the BGCDE Human Resources department, yet an external third-party specialist company actually runs the background checks.
- All BGCDE employees undergo annual background checks.
- Boys & Girls Clubs are required to run annual background checks as well on their employees and volunteers, and they may use several options, including the local Police Department or one of the professional external third-party companies that specialize in this area.
Existing BGCA Privacy Policies
Donor Bill of Rights
This was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
III. To have access to the organization’s most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgement and recognition.
- To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.